Thank you for shopping with Parr's Farm Country Store. We want you to be satisfied with your purchase. This Refund and Return Policy explains how returns and refunds are handled for items purchased through our website.

1. Return Window

We accept returns within 30 days of receiving your order.

2. Eligible Returns

Items may be eligible for return if they are:

• Wrong item received
• Damaged in transit
• Faulty
• Not as described

To be eligible for a return, items must be:

• Unused
• In new condition
• With original tags, packaging, and box where applicable
• In a condition suitable for resale

3. Before Returning an Item

Please contact us before sending any return item.

When contacting us, please include:

• Your order number
• A brief description of the issue
• Clear photos of the damaged or faulty item, if possible

This helps us review your request quickly and provide the correct return instructions.

4. Return Shipping

We will cover return shipping costs if:

• The item arrived damaged during shipping
• You received the wrong item
• The item is not as described

If you change your mind, return shipping costs will be paid by the customer. In this case, the item must be unused and ready for resale.

5. Refunds

Once the returned item has been received and approved by us, we will process the refund to your original payment method within 5 to 10 business days.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

6. Non-Returnable Items

For health, hygiene, and safety reasons, some pet-related items may not be eligible for return if they have been opened, used, or are no longer in a resalable condition.

Where applicable, this will be clearly stated on the product page or at the time of purchase.

7. Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can review the issue and arrange the appropriate resolution. Depending on the situation, we may offer a replacement, refund, or another suitable solution.

8. Late or Missing Refunds

If you have not received your refund within a reasonable time after approval, please first check with your bank or payment provider. If you still need help, contact us and we will assist you.

9. Contact Us

If you need to request a return or ask about a refund, please contact us:

Parr's Farm Country Store
Matford Home Farm, Matford, Exeter EX2 8XT, United Kingdom
Phone: 01392 430750
Email: support@parrsfarmcountry.store